GeM Registration Rejected | Reasons for Rejection | How to Fix GeM Application

Government e-Marketplace (GeM) is India’s official platform for buying and selling goods and services online, designed to enhance transparency, efficiency, and ease of doing business with government departments. Through the GeM Registration, small businesses and entrepreneurs can register as sellers and access government tenders, bulk orders, and long-term growth opportunities.

However, many new sellers face a common problem: their application on the GeM Registration Portal gets rejected.

In this comprehensive guide, we will discuss the reasons why GeM registration may be rejected, how to fix these issues, and practical tips to ensure your registration is approved smoothly through the GeM Registration Portal.

What Is GeM Registration?

GeM Registration is the process through which businesses and service providers become verified sellers on the Government e-Marketplace. Registration allows you to:

• Sell products and services to government departments

• Participate in online tenders

• Receive payments securely

• Build credibility as a government-recognized vendor

GeM is completely online and free for sellers. However, it requires accurate information and valid documentation for approval.

Common Reasons for GeM Registration Rejection

Here are the main reasons why sellers’ registration applications are rejected:

1. Incorrect or Incomplete PAN Details

Problem: PAN details do not match government records, or the PAN is missing.

Solution: Ensure that your PAN is correct, active, and matches your business entity type. Proprietors should use their personal PAN, while LLPs and companies should use the organization’s PAN.

2. Aadhaar Mismatch

Problem: Aadhaar number entered does not match the owner’s details or mobile number linked to Aadhaar.

Solution: Verify your Aadhaar details, ensure your mobile number is linked and correct, and re-enter on GeM portal.

3. GST Registration Issues

Problem: GSTIN is invalid, expired, or not linked to your business entity.

Solution: Check your GST registration status on the official GST portal, renew if necessary, and enter accurate GSTIN.

4. Bank Account Verification Failure

Problem: Bank account details do not match business entity, or IFSC/Account Number is incorrect.

Solution: Use an active bank account in the business name, verify details, and ensure IFSC code is correct.

5. Duplicate Registration Attempts

Problem: A seller tries to register multiple times with the same PAN or Aadhaar.

Solution: Ensure you only register once; if issues arise, contact GeM helpdesk for duplicate resolution.

6. Invalid Business Entity Type

Problem: Incorrect selection of business type, such as selecting Private Limited when you are a Proprietor.

Solution: Accurately select your business type (Proprietorship, LLP, Private Limited, OPC, Trust, etc.)

7. Missing or Incorrect Documents

Problem: Documents uploaded are blurry, incomplete, or mismatched.

Solution: Upload clear, valid, and correct documents for PAN, GST, business registration, Aadhaar, and bank verification.

8. Service/Product Category Errors

Problem: Wrong selection of products or services (NIC code) during registration.

Solution: Select NIC codes correctly, matching your business offerings.

9. Email or Mobile Verification Failure

Problem: OTP not received or entered incorrectly.

Solution: Check your network, use correct email/mobile, and request OTP again if needed.

10. Technical Glitches on the GeM Portal

Problem: Temporary server issues or browser incompatibility.

Solution: Use updated browsers (Chrome/Edge), clear cache, and retry during off-peak hours.

Step-by-Step Guide to Fix GeM Registration Rejection

Follow these steps to resolve rejection issues:

Step 1: Identify the Rejection Reason

• Log in to your GeM account

• Check the rejection email or notification

• Note the exact reason for rejection

Step 2: Correct PAN and Aadhaar Details

• Verify PAN with Income Tax records

• Check Aadhaar number and mobile linkage

• Correct any mismatches on GeM portal

Step 3: Verify GST Information

• Ensure GSTIN is active and valid

• Match GSTIN with business entity

• Update GSTIN on GeM portal if necessary

Step 4: Check Bank Account Details

• Use business bank account name

• Confirm IFSC and account number

• Re-upload supporting documents

Step 5: Correct Business Entity Type and NIC Code

• Select the right business type

• Choose correct NIC code(s) for products/services

Step 6: Re-upload Documents

• Scan documents clearly

• Ensure no blurriness or mismatch

• Upload as per portal guidelines

Step 7: Complete OTP Verification

• Check mobile and email for OTP

• Request OTP if not received

• Enter OTP correctly within the time frame

Step 8: Technical Tips

• Use recommended browsers (Chrome, Edge)

• Disable VPNs or ad-blockers

• Clear cache and cookies before retrying

Step 9: Contact GeM Helpdesk if Needed

If all corrections fail, reach out to GeM support:

• Email: helpdesk-gem@gov.in

• Call: 1800-419-3436

• Provide registration ID and details for support

Tips to Avoid Future Rejections

1. Double-check all personal and business details before submitting.

2. Keep all documents updated, valid, and clear.

3. Use the correct business entity type and NIC codes.

4. Link Aadhaar, PAN, and GST correctly.

5. Register only once with valid details.

6. Keep an eye on GeM emails and notifications for updates.

Frequently Asked Questions (FAQs)

Q1. Can I register again after rejection?

A: Yes, correct the errors and resubmit. There is no restriction on reapplying.

Q2. What should I do if my GeM registration is rejected multiple times?

A: If your application is rejected repeatedly, carefully review all details, ensure your PAN, Aadhaar, GST, and bank information match official records, and contact the GeM helpdesk with your registration ID for technical support and manual verification.

Q3. Can I register without PAN or GST?

A: No. PAN is mandatory, and GST is required if your turnover or business requires it.

Q4. How long does GeM registration approval take?

A: Typically 1–5 working days if all details and documents are correct.

Q5. What documents are needed for GeM registration?

A: PAN, Aadhaar, GSTIN, business registration certificate, and bank account details.

Q6. Can multiple users register with the same PAN?

A: No. Duplicate PAN entries are rejected by the portal.

Q7. What if my bank account name differs from business name?

A: The bank account must be in the business name to avoid rejection.

Q8. Can I change product/service category later?

A: Yes, but it must match your actual business offerings and NIC code.

Q9. Can foreigners register on GeM?

A: Only Indian-registered companies or entities with valid PAN and Aadhaar can register.

Conclusion

Getting your GeM registration rejected can be frustrating, but most issues are easy to fix if you know the reasons and follow the correct steps. Always ensure that your PAN, Aadhaar, GST, bank details, and documents are correct and match government records. By carefully following the portal guidelines and verifying your details, you can ensure smooth approval and start selling to government departments confidently.

GeM registration opens opportunities for MSMEs and small businesses to grow and participate in government tenders, making it crucial to understand and resolve any rejection issues promptly.